What is Vendr Supplier Facing Support?
Supplier Facing Support is a bespoke service where a Vendr SaaS Consultant (SC) will engage directly with a Supplier to negotiate a SaaS new purchase or a renewal on your behalf. SaaS consultants will help negotiate both pricing and terms, typically with multiple cycles.
Requirements in order to leverage our Supplier Facing Support are:
The deal must be a SaaS contract with at least a $5k contract value
We require a minimum of 15 business days before the negotiation deadline. The more runway you give our team, the better the outcome. 90-120 days is ideal.
Please note: You must purchase Supplier Facing Negotiation support for renewals. If you do not have this as part of your subscription, reach out to your account team. Supplier Facing support is available to all customers for new purchases.
How to request Supplier Facing Support in Vendr
There are multiple ways to request our team’s support for your negotiations.
Workflows (Premium Procurement customers)
If using Vendr workflows you will be able to request support from an SC via the “Connect with SaaS Consultant” button. From there a consultant will reach out with their information to schedule a call to review. They will also provide you with an email template to send to the Supplier introducing the Vendr SC.
If you are requesting a new purchase for any of our Vendr Verified suppliers, the button within the workflow will say "Activate Vendr Verified benefits". Once you click this it will assign an SC!
You will receive updates from your consultant via the workflow
Negotiations (Premium Negotiations Customers)
If you have purchased Supplier Facing Negotiation packs but do not utilize Vendr Workflows you will be able to request Supplier Facing Support via the "Requests" tab. From there you will be able to submit a request, fill out an intake, and have someone assigned to help negotiate.
You will receive updates via the negotiation request in the app as well as via Email or Slack if you have notifications set up for those as well.
Private Offers
If you request a Private Offer through Vendr Marketplace you will receive updates via email as well as via the Private Offer tab in the Vendr app.
You will receive updates from your consultant via email
How does it work throughout the negotiation process?
First you will have an introductory call with your assigned SC to review your requirements and desired outcomes
You will be responsible for introducing the SC to the Supplier. If you don’t have a contact at the Supplier you can ask your assigned SC for one.
Make sure that all internal stakeholders are involved in the initial conversation with the SC to ensure that all requirements are clearly outlined from the beginning. These stakeholders should all be involved in the workflow when applicable as well. This typically includes the following:
Decision-maker around scope
Whoever is managing the relationship with the Supplier
Please bring the following documents to your first meeting with the SC
Previous Agreement (if applicable)
Proposal (if applicable)
If the SC is waiting on information from you, expect 1-2 check-ins per week requesting updates
The SC will keep you up to date with all documents and proposals from the Supplier. They will collaborate with you on whether or not you wish to make adjustments to the proposals or not.
What will Vendr do vs not do for you throughout the negotiation?
Vendr will do:
Negotiate directly with the Supplier
Help gather usage data from the rep for you
Help gather security and legal documentation for you
Assist in scope preparations, but final decision from stakeholder is necessary
Vendr won’t do:
Make critical business decisions about contractual needs/license needs - this needs to come from you!
Scoping decisions (You need to have an initial scope or initial proposal or an idea of needs to present to the SC when you meet with them)
Will not login to platforms on your behalf. Do not give SCs a login. If using additional platforms - it will be your responsibility to copy any documentation over.
Negotiate non-SaaS contracts
Negotiate directly with the Supplier
Help gather usage data from the rep for you
Help gather security and legal documentation for you