We're here to help!
With Vendr, there are a few different types of support you might need:
Application / Technical support (eg., need help with a feature, bug, etc.)
Legal, Privacy, or Security questions
Application / Technical support
We're real humans standing by to help!
Support chat hours are Mon-Fri, from 8AM to 5PM (Eastern Time, UTC-5)
Your best option is to use the in-app chat widget to message us directly
Alternatively, you can always email: [email protected]
Using In-App Chat
Click Help in the bottom-left of your browser window.
Click Chat with us at the top of the menu that opens.
Click Send us a message in the Help Center widget.
Click through the appropriate prompts to help us collect basic info.
Then you'll be able describe the issue you need help with.
Once you send your initial message, you'll be able to attach files (screenshots, screen recordings, etc.) using the little paperclip icon or by simply dragging and dropping the file into the chat window.
You'll also get a notification letting you know you'll get replies in the in-app chat as well as in your email -- you can reply to either one, whatever is easier for you.
Looking for SaaS Advisory?
SaaS Advisory is a real-time chat with live agents who can provide easily accessible data, insights, and playbooks, as well as connect you with SaaS Consultants for strategic advice and complex deals. The primary job of the SaaS Advisory will be to provide the background expertise necessary to help you effectively negotiate the best possible price on an intended SaaS purchase.