We're here to help!
With Vendr, there are a few different types of support you might need:
Application / Technical support (eg., need help with a feature, bug, etc.)
Onboarding support
Legal, Privacy, or Security questions
Onboarding Support
If you need support during your Onboarding process, please reach out to your Onboarding Manager.
Legal, Privacy, Security Questions
For legal and privacy resources, please visit https://www.vendr.com/legal
Otherwise, please reach out to one of the following emails:
Application / Technical support
We're real humans standing by to help!
Support chat hours are Mon-Fri, from 8AM to 5PM (Eastern Time, UTC-5)
Your best option is to use the in-app chat widget to message us directly
Alternatively, you can always email: [email protected]
Using In-App Chat
Click your avatar in the top-right of your browser window
Click Help at the top of the menu that opens
Click Send us a message in the Help Center widget
Click through the appropriate prompts to help us collect basic info
Then you'll be able describe the issue you need help with
Once you send your initial message, you'll be able to attach files (screenshots, screen recordings, etc.) using the little paperclip icon or by simply dragging and dropping the file into the chat window
You'll also get a notification letting you know you'll get replies in the in-app chat as well as in your email -- you can reply to either one, whatever is easier for you
Screenshots, Recordings, & Browser Logs
We love receiving screen recordings, screenshots, and browser logs! Anything that helps us see what you're seeing is incredibly helpful.
If we need you to send us a browser HAR log, use the following steps to collect it.
How to collect a browser HAR log:
Open a new incognito window on your browser.
On an empty space in the browser, right-click > Inspect. (For Safari, you may need to enable developer tools.)
Click on the Network tab. Check the Preserve Log checkbox to record all actions.
Navigate inside your app and recreate the error.
On the Network tab, right-click and 'Save All as HAR with content'.
Looking for SaaS Advisory?
SaaS Advisory is a real-time chat with live agents who can provide easily accessible data, insights, and playbooks, as well as connect you with SaaS Consultants for strategic advice and complex deals. The primary job of the SaaS Advisory will be to provide the background expertise necessary to help you effectively negotiate the best possible price on an intended SaaS purchase.