Overview
The Help menu can be found in the lower left-hand corner of your browser window.
There are either 2 or 3 options in the menu (depending on whether or not you've hidden/completed your onboarding page):
Customer Support - opens Support chat in the bottom right corner of your screen
Onboarding - if you've hidden your account Onboarding page, you'll see it here
Feature ideas - brings you to the Feature Ideas page, where you can review/upvote existing feature ideas, as well as submit your own
If you click Customer Support, you'll open up the support chat window in the bottom-right of your screen.
What's in the support chat window?
Home - has embedded quick links for:
Chat with us (SaaS Advisory & Technical Support)
Vendr Status
Search the help articles
News
Messages - see all your messages with Vendr (both SaaS Advisory & Tech Support)
Click Chat with us to start a new message with one of 3 departments:
Help me negotiate a new purchase & Analyze my SaaS contract
Technical Support
I need help using Vendr
Sales
Talk to sales
SaaS Advisory & Technical Support Hours of Operation
SaaS Advisory: Monday - Friday, from 9am-5pm (Eastern Time, UTC -5)
Tech. Support: Monday - Friday, from 8pm-5pm (Eastern Time, UTC -5)
Help - search our help articles
News - we can notify you about stuff like new product updates, etc.
Legal, Privacy, and Security Questions
For legal and privacy resources, please visit https://www.vendr.com/legal
Otherwise, please reach out to one of the following emails:
Technical Support
Depending on what you need help with and the product tier you're on, you've got the option to either self-serve (via searching our help articles or using our AI support chatbot, Fin) or get connected with a human.
Screenshots, Recordings, & Browser Logs
We love receiving screen recordings, screenshots, and browser logs! Anything that helps us see what you're seeing is incredibly helpful.
If we need you to send us a browser HAR log, use the following steps to collect it.
How to collect a browser HAR log:
Open a new incognito window on your browser.
On an empty space in the browser, right-click > Inspect. (For Safari, you may need to enable developer tools.)
Click on the Network tab. Check the Preserve Log checkbox to record all actions.
Navigate inside your app and recreate the error.
On the Network tab, right-click and 'Save All as HAR with content'.
SaaS Advisory
For more information about SaaS Advisory, please see our SaaS Advisory help article.